These Terms and Conditions govern your use of Gold Game — the online gaming platform available at goldgame.ws. They form a binding legal agreement between you (the registered player) and Gold Game. Please read everything on this page before you register. If you do not agree with any part of these terms, you should not create an account or use the platform. Continuing to use Gold Game after any update to these terms constitutes your acceptance of the revised version.
1Acceptance of Terms
By completing the Gold Game registration process, clicking "I Agree" during sign-up, making a deposit or placing any bet or entering any game on the platform, you confirm that you have read, understood and agree to be bound by these Terms and Conditions in full. This includes any additional rules, policies or guidelines referenced within this document or published elsewhere on the Gold Game platform — including the Privacy Policy, the Responsible Gaming Policy and any promotional terms that apply to specific bonuses or offers.
If you are accessing Gold Game on behalf of any other person or legal entity, you confirm that you have the authority to bind that person or entity to these terms. Gold Game reserves the right to request proof of identity, age or address at any time as a condition of continued access to the platform.
Plain English Summary: By using Gold Game in any way — registering, depositing, playing — you are agreeing to follow these rules. There are no hidden clauses. What is written here is what applies to your account.
2Eligibility — Who Can Use Gold Game
Gold Game is available only to individuals who meet all of the following criteria at the time of registration and throughout their use of the platform:
- Age: You must be at least 18 years of age. Gold Game does not permit accounts to be created by or used by persons under 18. Any account found to belong to a minor will be suspended immediately and all funds will be returned to the payment method used for the original deposit, minus any winnings generated.
- Jurisdiction: You must be a resident of or physically located in a jurisdiction where the use of online gaming platforms is not prohibited by local law. Gold Game's primary user base is in Pakistan. It is your sole responsibility to verify whether your use of this platform is lawful in your location.
- Legal Capacity: You must have the legal capacity to enter into binding contracts under the law of your jurisdiction. Persons under legal disability, including those under guardianship or declared legally incompetent, are not eligible to hold a Gold Game account.
- One Account Per Person: Each individual may hold only one Gold Game account. Multiple accounts by the same person — regardless of the name, email, phone number or payment method used — constitute a violation of these terms and will result in account suspension.
- Self-Exclusion: You must not be subject to a self-exclusion agreement or equivalent restriction that covers use of online gaming platforms.
⚠️ Important: Creating an account while ineligible — particularly if you are under 18 — is a serious breach of these terms. Gold Game uses identity verification tools and reserves the right to request documentation confirming eligibility at any time.
3Your Gold Game Account
Each Gold Game account is personal to the individual who registered it. You are responsible for all activity that occurs under your account credentials, regardless of whether you authorised that activity.
- Registration Information: You must provide accurate, complete and current information when registering your Gold Game account. This includes your full name, date of birth, phone number and any payment method details you link to the account. Providing false information is a breach of these terms.
- Account Security: You are responsible for maintaining the confidentiality of your Gold Game login credentials. Do not share your password with anyone. If you suspect your account has been accessed without your permission, contact Gold Game support immediately at support@goldgame.ws. Gold Game will not be liable for losses resulting from unauthorised access to an account where the account holder failed to take reasonable precautions.
- Account Verification (KYC): Gold Game may require you to complete identity verification before approving withdrawal requests above certain thresholds, or at any time Gold Game deems necessary. Acceptable documents include a CNIC (Computerised National Identity Card), passport or valid driving licence. Accounts that fail to complete verification within the requested timeframe may have withdrawal processing suspended until verification is complete.
- Inactive Accounts: An account that shows no login or transaction activity for 12 consecutive months is classified as inactive. Gold Game will attempt to notify you by the contact details on your account before any administrative fee is applied to inactive balances. The monthly inactive account fee is Rs 50, deducted until the balance reaches zero or the account is reactivated by the account holder.
- Account Closure: You may request closure of your Gold Game account at any time by contacting support. Account closure requests will be processed within 5 business days. Any balance remaining in your wallet at closure will be returned to your linked payment method.
4Deposits — Funding Your Gold Game Wallet
Gold Game accepts deposits via the following payment methods exclusively for PKR accounts:
- Easypaisa (mobile wallet)
- JazzCash (mobile wallet)
- NayaPay (digital banking)
- SadaPay (digital banking)
- IBFT bank transfer
- Visa and Mastercard debit/credit cards issued by Pakistani banks
The minimum single deposit is Rs 100. There is no maximum deposit limit enforced by Gold Game, though your payment provider may impose daily or monthly caps on outgoing transactions from their side. Deposits are credited to your Gold Game wallet in real time upon confirmation from the payment network. If a deposit does not appear within 30 minutes, contact support with your transaction reference number.
No Deposit Fees: Gold Game charges no fees on deposits at any account level. Any charges that appear are from your payment provider, not from Gold Game. Check your mobile wallet or bank's fee schedule if applicable.
Deposits made via credit cards may be subject to cash advance fees or interest by the issuing bank. This is entirely outside Gold Game's control and is a matter between you and your bank. Gold Game is not responsible for any such charges.
All deposits must originate from a payment method registered in your own name. Deposits from third-party payment sources will be rejected and returned. Repeated attempts to deposit from third-party sources may result in account suspension pending review.
5Withdrawals — Receiving Your Gold Game Winnings
Withdrawals from your Gold Game wallet are processed to the same payment method used for your most recent deposit. The minimum withdrawal amount is Rs 200. Processing times vary by VIP tier:
- Standard Account: Same business day (up to 8 hours during business hours)
- Silver VIP: Within 2 hours
- Gold VIP: Within 30 minutes
- Diamond VIP: Within 15 minutes, 24/7
Gold Game charges no withdrawal fees at any account level. There is no minimum wagering requirement on deposits before withdrawal is permitted — however, certain bonus funds carry specific wagering conditions that must be met before those bonus funds are withdrawable. Deposit funds and winnings generated from deposit funds are always withdrawable without any wagering condition.
⚠️ Withdrawal to Third Parties: Withdrawals will only be processed to a payment method registered in the same name as your Gold Game account. Requests to withdraw to a different person's account will be refused. This is an anti-money laundering requirement, not a policy choice.
Gold Game reserves the right to request identity documentation before processing withdrawals above Rs 50,000 in a single transaction or Rs 2,00,000 within a calendar month. This is a standard KYC (Know Your Customer) requirement that applies to all players equally regardless of account history.
6Bonuses, Promotions and the VIP Club
Gold Game offers a range of bonuses and promotions to registered players. All promotional offers — including welcome bonuses, referral rewards, reload bonuses and VIP cashback — are subject to the specific terms published alongside each offer. The following general rules apply to all Gold Game promotions:
- One Bonus Per Person: Each promotional offer is available once per eligible player. Using multiple accounts to claim the same promotion is prohibited and will result in forfeiture of all bonus funds and possible account suspension.
- Wagering Requirements: Where a wagering requirement applies to a bonus, it will be stated clearly in the offer terms. Gold Game VIP cashback carries zero wagering requirements — it is credited as real PKR. Other bonuses may carry wagering conditions, which will be fully disclosed before you opt in to the offer.
- Referral Programme: The Refer a Friend programme pays Rs 500 per qualifying referral. A qualifying referral is a new Gold Game registration made through your personal referral link where the referred player makes a first deposit of at least Rs 200. Referrals from duplicate accounts or from a player who has previously held a Gold Game account do not qualify.
- Bonus Expiry: Unless stated otherwise in the specific offer terms, bonus funds expire 30 days from the date of credit if the applicable wagering requirement has not been completed. Expired bonus funds are forfeited without compensation.
- VIP Club: VIP tier qualification is based on total wagered amounts within a rolling 30-day calendar period. Gold Game reserves the right to recalculate VIP tiers, adjust tier thresholds and modify cashback rates with 7 days' notice to affected players. Current tier details are published on the VIP Club page.
Transparency Commitment: Gold Game does not operate hidden bonus terms. If an offer has a condition, that condition is displayed before you accept the offer. If you are ever unsure about the terms of a specific promotion, contact support before claiming it.
7Gameplay Rules and Fair Play
Gold Game operates a certified random number generator (RNG) for all game outcomes including Ludo dice rolls, card shuffles in Poker and Andar Bahar, and all casino table results. The RNG system is audited regularly and produces results that are statistically random and not influenced by stake size, account history or player tier.
- Cricket Betting: All cricket bets are settled according to the official match result as declared by the relevant governing body (ICC, PCB or the domestic cricket board governing the specific match). In the event of match abandonment, bets will be settled according to the published cricket betting rules available in the sportsbook section.
- Ludo Games: All Ludo game outcomes are determined by the certified RNG. Disconnection rules — including the 90-second reconnection window — are applied automatically and impartially. Gold Game does not intervene in active game outcomes.
- Poker: Poker cash games and tournament play are governed by standard international Texas Hold'em and Omaha rules, as adapted for the Gold Game platform. Full rules are published in the Poker section.
- Andar Bahar: Andar Bahar outcomes are determined by certified RNG card shuffling. Side bet rules and payout structures are published in full in the Andar Bahar section.
- Dispute Resolution: In the event of a dispute about a game outcome, Gold Game's server logs are the definitive record. All game actions are logged with timestamps and are available for review by the Gold Game compliance team. Dispute requests must be submitted within 72 hours of the relevant game completing.
8Prohibited Conduct
The following activities are strictly prohibited on Gold Game and will result in immediate account suspension and forfeiture of all balances, including any pending withdrawals:
- Creating more than one Gold Game account under any name, email, phone number or device
- Using software, bots, scripts or any automated tool to interact with the Gold Game platform
- Colluding with other players in Poker, Ludo or any other game to manipulate outcomes or gain an unfair advantage
- Chip-dumping or intentionally losing in Poker to transfer funds to another account
- Exploiting any software bug, glitch or error for financial gain — bugs must be reported to support immediately
- Using false identity documents or providing misleading information during KYC verification
- Attempting to launder funds through Gold Game deposits and withdrawals
- Charging back a deposit after using the deposited funds to play on the platform
- Harassing, threatening or abusing other players or Gold Game support staff via any in-platform communication channel
- Using VPN, proxy or IP-spoofing tools to circumvent geographic restrictions or account blocks
⚠️ Serious Violations: Gold Game reserves the right to report suspected fraud, identity misrepresentation or money laundering to the relevant Pakistani financial and law enforcement authorities. Cooperation with such inquiries may require disclosure of account details and transaction records.
9Responsible Gaming
Gold Game is committed to providing a safe gaming environment. The following responsible gaming tools are available to all account holders from within the main account settings dashboard:
- Deposit Limits: Set daily, weekly or monthly limits on how much you can deposit. Changes to reduce limits take effect immediately. Changes to increase limits take effect after a 24-hour cooling-off period.
- Session Time Reminders: Set alerts to notify you when you have been playing for a specified duration.
- Reality Check: Optional pop-up at set intervals showing your net gaming activity for the session.
- Self-Exclusion: Request temporary exclusion (1 week to 6 months) or permanent exclusion from the Gold Game platform. Permanent self-exclusion requests are irreversible. During a self-exclusion period, Gold Game will not accept deposits, bets or re-registrations from the excluded account.
- Account Cooling-Off: Request a 24-hour, 72-hour or 7-day break from the platform. During a cooling-off period, login and deposits are disabled but withdrawal of any existing balance remains available.
If you believe your gaming has become problematic, Gold Game strongly encourages you to use these tools and to seek support from qualified professionals. Our full responsible gaming resources are available at goldgame.ws/responsible-gaming.
10Privacy and Data Handling
Gold Game collects and processes personal data in accordance with its Privacy Policy, available at goldgame.ws/privacy-policy. By accepting these Terms, you confirm that you have also read and understood the Privacy Policy and consent to the data processing described therein.
Gold Game collects the minimum personal data necessary to operate your account, process payments and comply with applicable anti-money laundering and KYC obligations. Your personal data is never sold to third-party marketing companies. Data may be shared with payment processors, identity verification services and regulatory authorities where legally required.
All data is stored on secure servers with encryption at rest and in transit. You have the right to request access to the personal data Gold Game holds about you, to request corrections and, in certain circumstances, to request deletion. Such requests should be directed to support@goldgame.ws.
11Limitation of Liability
Gold Game's liability to you in connection with any loss arising from your use of the platform is limited to the funds held in your Gold Game wallet at the time the relevant loss occurs. Gold Game is not liable for:
- Losses arising from your own decisions during gameplay, including bets placed and games entered
- Losses caused by internet connectivity failures, device failures or software issues on your side
- Losses arising from delays in deposit or withdrawal processing caused by your payment provider
- Indirect, consequential or economic losses of any kind
- Losses arising from your failure to maintain the security of your account credentials
Gold Game takes all reasonable steps to maintain platform availability and accuracy of game results. In the event of a technical error that affects a game outcome, Gold Game's server logs will be used to determine the correct resolution. The maximum remedy available is a refund of the entry fee or stake for the affected game.
12Account Suspension and Termination
Gold Game reserves the right to suspend or permanently close any account at its discretion where there is reasonable suspicion or confirmed evidence of:
- Any of the prohibited conduct listed in Section 8
- Failure to complete identity verification within the required timeframe
- Providing false information during registration or KYC
- Chargebacks filed against Gold Game by the account holder's payment provider
- Fraudulent activity or suspected money laundering
- Court order or instruction from a regulatory authority
Where an account is suspended for investigation rather than for confirmed misconduct, Gold Game will complete the investigation within 10 business days and notify the account holder of the outcome. If the investigation finds no misconduct, the account will be reinstated and any withheld funds will be released. If misconduct is confirmed, balances may be forfeited in accordance with the specific violation.
Where an account is closed for reasons unrelated to misconduct — including at the player's own request — the full remaining wallet balance will be returned to the player's linked payment method within 5 business days of the closure request being confirmed.
13Amendments to These Terms
Gold Game may update these Terms and Conditions at any time. When a material change is made, Gold Game will notify registered players via the email address or phone number linked to their account at least 7 days before the change takes effect. For minor clarifications or corrections that do not materially affect player rights, changes may take effect immediately upon publication.
The most current version of these Terms is always available at goldgame.ws/terms-conditions. The date shown at the top of this page indicates when the current version was last updated. If you continue to use Gold Game after a notified change takes effect, you are deemed to have accepted the updated terms. If you do not accept the revised terms, you must close your account before the change takes effect.
Our Commitment: Gold Game will never make changes that retroactively remove rights from existing accounts without clear advance notice. Any change that reduces player entitlements will always be communicated with at least 14 days' notice.
14Contact Gold Game
If you have questions about these Terms and Conditions, your account rights or any Gold Game policy, please contact us through any of the following channels:
- Email: support@goldgame.ws (initial response within 30 minutes during operating hours)
- Live Chat: Available 24/7 via the chat icon on any Gold Game page
- VIP Account Manager: Gold and Diamond VIP members have a dedicated WhatsApp contact for direct support
For responsible gaming-related support or self-exclusion requests, please visit the Responsible Gaming page directly, as these requests are handled by a separate dedicated team with specific training in player wellbeing.
For dispute resolution requests, please email support@goldgame.ws with the subject line "Dispute — [your username] — [game/transaction reference]" and include as much detail as possible. Disputes are reviewed by the Gold Game compliance team independently of the support team.